HOW WE HELP / WORKFLOW
We keep the process straightforward so clients understand what information is needed, what is assessed and how the resulting technical work can support their business process.
THE WORKFLOW
Each engagement is scoped around the technical question, the product involved and the information available for review.
PRODUCT INFORMATION
We begin with the product information available from the client — such as the product name, model or part number, manufacturer, datasheet, photographs and intended use.
TECHNICAL ASSESSMENT
The available technical information is examined in relation to functionality, construction, technical characteristics, interfaces and intended application.
ENGINEERING OPINION
Based on the agreed scope and the information reviewed, an engineering opinion is developed around the specific technical question being addressed.
DOCUMENTATION
Relevant technical descriptions, observations and supporting information can be structured into documentation appropriate to the agreed scope.
CLIENT USE
The resulting technical documentation may be used by the client within its import, classification or compliance process, subject to applicable requirements and authority decisions.
WHAT TO SEND
You do not need to have a complete technical package before making an enquiry. The initial information helps establish what can be assessed and what additional information may be useful.
Name or description of the electronic product or equipment.
Product identifier, model number or component reference.
Manufacturer or supplier information where available.
Datasheets, specifications, manuals or technical literature.
Product photographs, labels, markings or visible interfaces.
Where the product is used and what it is intended to do.
Country information where relevant to the enquiry.
Available commercial or customs-related documentation.
If some of this information is not available, an enquiry can still be submitted with the information you have.
TECHNICAL SCOPE
Depending on the engagement, the technical review may involve several aspects of the product rather than a single specification.
Establishing the nature and technical identity of the product or component.
Understanding the principal technical function and operation.
Considering relevant components, assemblies, interfaces and construction.
Understanding the intended use and application context.
Identifying specifications relevant to the technical question.
Structuring relevant technical information into clear supporting documentation.
START WITH THE PRODUCT
Send the product details, technical documents and describe the issue that needs to be addressed. The technical scope can then be established around the information available.
